Delete your KINDYZ account

1. From the app

• Open KINDYZ and sign in.
• Go to your profile, then Settings.
• Tap “Delete my account”.
• Confirm.

Your profile disappears as soon as you confirm. Erasing all linked data then completes automatically.

Just need a break? Settings → Pause my profile hides your profile without erasing anything.

2. Without the app

Email support@kindyz.com with the subject “Delete my account” and the phone number of your account. For your safety, we will ask you to confirm with a code sent by SMS to that number before deleting anything. We handle requests within one month at most.

3. What is deleted

• Your profile, photos, bio and prompt answers.
• Your neurotype, communication limits and sensory comfort.
• Your likes, matches, conversations and messages.
• Your posts, comments, reactions and the outings you created.
• Your location and city.
• The link with your Guardian.
• Your conversations with support.
• Your login sessions and your device’s notification identifier.

4. What may be kept, and for how long

• Security and audit logs, without your profile content: up to 2 years, for the security of the service and our legal obligations.
• Reports you made or that concern you: as long as needed to protect members and handle any dispute.
• Purchase records required by accounting and tax rules: for the legal period.
• Backup copies: until they are erased as they rotate.

5. If you have a KINDYZ+ subscription

Deleting your account does not cancel a subscription paid through the App Store or Google Play. Cancel it first in your Apple or Google account settings (Subscriptions) so you are no longer charged.

6. Questions?

Email us at support@kindyz.com. Mobiflow International FZ-LLC — Ras Al Khaimah Economic Zone (RAKEZ), Ras Al Khaimah, United Arab Emirates.